Case study Building society: process analysis preparing for system renovation

Securing future viability in terms of competitiveness requires efficient and modern processes as well as optimum system support. To secure its future competitiveness an international building society planned to introduce a new application for its customers to save up for a loan. The objective was to come up with a modern and dynamic solution characterised by usability, flexibility, adaptability and efficiency.

The consultants at afb have analysed and optimised the business processes of an international building society with a view to achieving greater user-friendliness, efficiency and compliance. The chief objectives were process optimisation by me-ans of best-practice avoidance of redundancies, identifi-cation of optimisation potentials as well as the broade-ning of technical knowledge and the improvement of cooperation capability.

Results:

• enhanced transparency regarding the potential for increasing the quality and output of the business processes that were targeted
• the reduction of downtimes and process throughput times
• clarity regarding the consequences of the change process

'Having become acquainted with afb as innovative and highly competent business partners, we decided to hire them as external consultants. We are most satisfied with the way the project was conducted and with the results; afb completely fulfilled our expectations in terms of technical expertise and experience of process development.'

Head of Process Management at the building society

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