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    • Outsourcing

    Space for core competencies

    Our clients are facing the challenges of increasing regulation and intensifying competition, both among themselves and with new market participants (e.g. non- and near banks). The resulting shrinking margins are prompting our clients to look for potential savings and ways to reduce risk. This is where business process outsourcing (BPO) and business process management (BPM) offer a valuable option for optimizing resources, costs and risks. We recognized the needs of our customers early on and developed such services over a decade ago. Today, all our customers use at least one of the services we offer.

    Key features of Outsourcing

    Convenient cost and resource optimization

    • Administration support: concentration on core competencies
      Taking over regular product maintenance (marketing and action plans), form management and dealer administration as part of the outsourcing of original business tasks;
    • Third-party support: efficient management of service providers
      Management of service providers with dependencies or direct interfaces to CMS; ITIL as best practice in service management for effective and efficient collaboration between all service providers;
    • Data: Quality through perfect data
      Data services for vehicles in German-speaking countries, for other financing objects and for supporting the offer and application process;
    • Operation: Infrastructure and Application Services
      Demand-driven provision of infrastructure such as hardware, software and networks in high-security data centers (ISO 27001 certified) as part of cloud computing; installation, maintenance and operation of the CMS on web, application and database servers in various environments for production, integration, testing, development and recovery; ensuring maximum performance, security, availability and continuity in accordance with the agreed service level agreements (SLAs); resource and cost optimization through the use of state-of-the-art virtualization technologies;
    • Service Management: Infrastructure and Application Management
      Implementation of capacity, availability, continuity, security management and other service management processes based on best practices, such as ITIL, ISO 20000, ISO 27001, COBIT, ISAE 3402 (SSAE 16/SAS 70); optimal connection of our service management structures to the IT organization on the customer, partner and supplier side; defined service level agreements (SLAs) form the basis for transparency and reliability in cooperation with all stakeholders;

    Administration

    Third-Party Support

    Operation Services

    Service Management

    Administration

    As part of the outsourcing of original business tasks, we take over parts of regular product maintenance (marketing and action plans), form management and dealer administration, for example.

    Third-Party Support

    We support our customers in the management of IT service providers that have interfaces to NAVAX-Solutions.

    Operation Services

    As part of cloud computing, Infrastructure-as-a-Service (IaaS) provides infrastructure components as required. We also support our customers with the design, procurement and setup of the required system environments and hardware as well as with the provision of the data center. As part of Software-as-a-Service (SaaS), we take care of the installation, maintenance and operation of our Credit Management Solution (CMS) in accordance with the latest guidelines.

    Service Management

    Service management (infrastructure and application management) monitors availability, continuity, capacity and security, among other things, and is based on best practices such as ITIL, COBIT and ISO standards to increase transparency and security.

    Benefits

    Concentration on core competencies

    By outsourcing processes, you create freedom, relieve your employees and thus increase your efficiency.

    Highest safety standards

    The use of recognized best practices maximizes transparency and reliability.

    Convenient cost optimization

    The needs-based and flexible adaptation to your requirements optimizes the required budget.

    Maximum flexibility

    You determine the required depth and scope of the outsourcing of activities.

    These companies use our CMS

    Philipp Oberleitner
    CEO

    Silvio Kowalski
    Head of System Administration, Support, Data Administration

    Bernardo Almenar
    Head of Account Management
    + 49 89 78 000-200
    Philipp Oberleitner
    Philipp Oberleitner
    CEO

    Silvio Kowalski
    Silvio Kowalski
    Head of System Administration, Support, Data Administration

    Bernardo Almenar
    Bernardo Almenar
    Head of Account Management
    + 49 89 78 000-200
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    Case Study

    Maximum flexibility for Honda Bank

    End customers want quick credit decisions. With the Intelligent Decision Automation solution, Honda Bank has implemented a flexible framework for processing all risk-based decisions in order to be able to react faster and more effectively to changing customer and regulatory requirements in the future.

    Find out how Honda Bank benefits from the solution in this case study.

    To the case study
    Case Study

    TARGOBANK Autobank creates process efficiency with TABEA 2.0

    Since its market launch in 2015, TARGOBANK Autobank has quickly established itself as a highly competitive automotive bank in a highly competitive market. Since then, it has used the CMS Credit Management System to manage sales and purchase financing processes in a fully integrated, web-based and modular system - end-to-end. Changes in customer behavior and increasing demands on user experience also mean that the systems in use in purchase and sales financing have to be constantly adapted. A modernization of the solution was also on the agenda at TARGOBANK Autobank.

    Read the case study.

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    Case Study

    New savings bank solution for modern sales financing

    As regional market leaders, savings banks must constantly defend their share of the consumer credit business. For Ostsächsische Sparkasse Dresden 's business, it was important to respond more quickly to requests and process them smoothly - with processes free of media discontinuity for all parties involved and many years of experience in integrating OSPlus into the existing IT landscape. Together with NAVAX, it has created an innovative solution for sales financing at the point of sale that gives it a clear market advantage locally and generates attractive revenues. The application is also available to other savings banks as an out-of-the-box solution.

    Read this informative field report.

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    Whitepaper

    Equipment Finance: investment financing at the next level with a state-of-the-art end-to-end IT solution

    Investment financing is a cornerstone of competitiveness for manufacturers in many industries. With Equipment Finance from NAVAX, you can fully digitalize all financing processes - for goods of all kinds. The solution paves the way to sales financing - as an end-to-end solution that can be integrated into your existing IT landscape or via modular business services, depending on your needs.

    Read this white paper to find out how you can benefit from this.

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    Case Study

    Success story of abcfinance GmbH: Successful with HENRI

    Our solution: HENRI for Leasing.

    • Time and cost savings through a fully integrated solution,
    • Web portal for the integration of partners and brokers,
    • Use of a single software for all core leasing processes.

    Read about the challenges faced by abcfinance, the solution and the collaboration between NAVAX and abcfinance in this user report.

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    Solution Paper

    Expert know-how for future-proof solutions

    Together with experienced consultants from NAVAX, you can ensure that your strategies and processes are geared towards future challenges. We not only deliver position papers, but also support you in the identification, direction finding and concretization of the fields of action as well as their implementation.

    You can find more information on the process, methods and benefits of our consulting services in this solution paper.

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    Case Study

    Success story with Miller Leasing: IT leasing revolutionized

    "A nice confirmation of the success of our project was the fact that the annual financial statements were completed faster than ever before," said the customer.

    • First-class data quality and greater transparency with the NAVAX software platform for financial service providers,
    • Adaptation and optimization of internal processes,
    • Sophisticated process automation.

    Would you like to find out more about the solution and the collaboration between Miller Leasing and NAVAX? Then read this case study.

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    Case Study

    Our project with Valida: 360 degree customer view

    Our solution: a modern CRM.

    • Professional and future-proof customer data management with new CRM software,
    • All relevant data and KPIs at a glance
    • Professional project organization.

    In our case study, you can read about the vision, requirements and successful collaboration between the Valida and NAVAX teams.

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