Changing customer behavior and increasing demands on user experience also mean that systems in use in Purchasing and Retail Finance have to be constantly adapted. At TARGOBANK Autobank, modernization of the solution implemented six years ago by NAVAX Software (former afb Application Services) was also on the agenda.
In this case study, you can read how we worked with TARGOBANK Autobank to meet these requirements in a modernization project.
-Project goal
Innovative renewal of the tried-and-tested financing solution
- Project scope
Dealer portal with seamless customer communication from application to contract
- Task
Reduction of necessary entries and intuitive operation at the dealer and in the bank
- Customer feedback
"Our aim was to create processes without media discontinuity in order to be able to react more quickly to inquiries and process them smoothly. In addition, we not only wanted to create an exceptional user experience for our customers, but also to provide our employees with a tool based on state-of-the-art technology."