Offering customer self-service, i.e. independent handling of processes by consumers, not only offers this convenience. It also leads to significant relief for dealers and financial service providers, especially for frequently occurring business transactions. In the vehicle sector, this includes requesting vehicle documents (in particular registration certificate II), for example to change addresses after a move.
The Online Vehicle Title Management solution fully automates this process. Financing customers can initiate the document request with just a few clicks, e.g. in the customer portal. By integrating it into a dealer portal, this function is also available to the advisor at any time when talking to the customer. Once a document request has been made, the service uses suitable checking rules to ensure that documents are only handed over by the archive if the financial service provider's conditions are met.
Decision
The decision as to whether the dispatch of letters is automated depends on the policy of the respective financial service provider. For example, shipping limits (number, value) can be checked before a shipping order is initiated via the interface.
Online storage
The storage of the vehicle letter with the relevant provider is also fully automated. As soon as the letter has reached the collateral archive, our portal is informed via an interface and we can set the status of the document to stored.
Collection of fees
Any fees incurred, for example for a temporary withdrawal, can be collected automatically and charged to the applicant. The amount of these fees can of course be configured for each business transaction or reason for sending.
Integration
The solution enables integration as a customer self-service in customer portals or credit application systems.
Time-consuming document dispatch is fully automated by our solution. This saves time and costs in administration.
The web interface is deliberately kept simple and intuitive, making it easy to use for users on customer and dealer portals.
Consumers benefit from more flexibility and control thanks to the option of requesting documents via Customer Self Service, regardless of time and place.
The solution can be easily and flexibly integrated into existing system landscapes.
