Offering customer self-service, i.e. independent handling of processes by consumers, not only offers this convenience. It also leads to significant relief for dealers and financial service providers, especially for frequently occurring business transactions. In the vehicle sector, this includes requesting vehicle documents (in particular registration certificate II), for example to change addresses after a move.
The Online Vehicle Title Management solution fully automates this process. Financing customers can initiate the document request with just a few clicks, e.g. in the customer portal. By integrating it into a dealer portal, this function is also available to the advisor at any time when talking to the customer. Once a document request has been made, the service uses suitable checking rules to ensure that documents are only handed over by the archive if the financial service provider's conditions are met.
Time-consuming document dispatch is fully automated by our solution. This saves time and costs in administration.
The web interface is deliberately kept simple and intuitive, making it easy to use for users on customer and dealer portals.
Consumers benefit from more flexibility and control thanks to the option of requesting documents via Customer Self Service, regardless of time and place.
The solution can be easily and flexibly integrated into existing system landscapes.
