Anyone who has to complain about damage is often confronted with a lot of hassle, paperwork and other time-consuming activities. Speed in claims processing with the leasing/financing partner therefore makes a particular contribution to customer satisfaction and loyalty.
The claims management solution offers extensive functionalities to automatically record and process any damage that has occurred. It covers the entire process from the recording of a claim to claims settlement and thus forms the basis for billing and booking the costs incurred with the help of contract management.
Import
Import of damage reports, e.g. from repair recording systems;
Invoice proposals
Creation and processing of invoice proposals as well as incoming and outgoing invoices;
Cost settlement
Recording, monitoring and settlement of costs incurred;
Online information
Information on claims settlement at any time via the link to incoming and outgoing invoices;
Defined test steps guide the processor through all stages of claims processing. Resubmission dates facilitate continuous administration.
Claims management ensures reliable recording, monitoring and settlement of the costs incurred as a result of the claim.
By precisely recording all data relating to the loss event, in particular defined reasons for the loss, the financial services provider is able to create detailed evaluations for itself or the insurance companies involved at any time and initiate suitable measures to reduce the loss.
