The independent handling of business processes by the end customer (customer self-service) takes on a whole new meaning in the digital age. In the credit and leasing sector, the option of early redemption of existing financing agreements often accelerates the decision to purchase a new product if the new financing also offers better conditions. The easier this process is to carry out, the quicker a decision is made.
The Online Early Termination Management solution is an end-to-end digital solution that enables end customers, dealers and financial service providers to initiate redemption processes for any financing agreements, request redemption offers online and apply for the removal of deposited collateral, regardless of time and location. Intuitive web interfaces offer a high convenience factor.
Queries and submissions via digital channels
End customers or dealers can query redemption amounts and deadlines at any time via the relevant customer or dealer portals. If they wish to submit redemption applications, this can be done conveniently and digitally via the portal.
Transfer to new financing application
Once the redemption offer has been accepted by the end customer, it can be transferred to a new financing application.
Security for the previous contract
If existing financing agreements are redeemed early, the security held for the previous contract (e.g. vehicle registration document) is requested for removal. The solution is automated, so errors are avoided.
By automating the replacement process, a service frequently used by customers is fully digitized and therefore faster and less prone to errors.
Regardless of time and place, end customers can call up current redemption amounts and deadlines and thus make their decision quickly and on the basis of complete information.
Replacement requests only have to be checked manually by employees in exceptional cases. The high degree of automation and lower error rate save resources in the back office.
When integrated into customer and retailer portals, the responsive design ensures device-independent use on desktop, tablet or smartphone.
The solution can be easily and flexibly integrated into existing system landscapes.