Fast and uncomplicated processes can sustainably increase customer satisfaction and loyalty, especially at the end of the contract. For the provider, a complete inspection and documentation of the condition of the property is also essential at this point in order to be able to prepare a correct final invoice. Previous end-of-term processes are often complex and paper-based and therefore require a lot of time and personnel. This calls for integrated, digital solutions that work without media disruptions and optimize processes end-to-end.
The Online End of Term Processing solution is used where objects are returned after a contractually agreed period of time and have to undergo a proper condition assessment.
Connection
The solution can be connected to any contract management system via a standardized interface and user interface for reading out contract data, conditions and equipment as well as for returning the inspection result for the final invoice.
Automatic assignment
If comments need to be added when the property is returned, they are recorded in detail. It is also possible to take photos and assign them automatically.
Transmission for subsequent processes
Once information has been transmitted or recorded, it is automatically available in relevant forms and processes. The recorded data and images are automatically transmitted for further use in subsequent processes.
Workflow-supported recording and plausibility checks reduce manual error rates and increase data quality. The final invoice is always based on up-to-date and quality-assured data.
The comprehensive and objective logging of the property condition with extensive image and data material increases customer satisfaction and loyalty.
Process design without media breaks for mobile and stationary devices and automated data transfer to contract management systems reduce processing and throughput times and optimize further processing in subsequent processes.
A consistent service-oriented architecture and standardized interfaces facilitate integration into existing application landscapes. The connection to contract management systems is made via a standardized interface and user interface.